Shipping policy

1. Order Processing
All orders are processed within 1–3 business days. Orders are not processed, shipped or delivered on weekends or public holidays.

During busy periods, launches or promotional events, processing may take a little longer. We’ll do our best to get your order out the door as quickly as possible.

2. Shipping Rates & Delivery Times
Shipping costs are calculated at checkout based on your location and selected shipping method.

Once your order has been dispatched, estimated standard delivery times are:

  • South East Queensland: 1–2 business days

  • Central Queensland: 2–3 business days

  • Western Queensland: 2–3 business days

  • North Queensland: 3–4 business days

  • New South Wales: 2–3 business days

  • Victoria: 3–4 business days

  • South Australia: 5–6 business days

  • Tasmania: 8–10 business days

  • Western Australia: 8–10 business days

  • Northern Territory: 8–10 business days

These timeframes are estimates only and begin once your order has been dispatched. Delivery times may vary depending on your postcode, carrier, weather, peak periods and other circumstances outside our control.

Your tracking information will provide the most accurate delivery estimate once your parcel is on its way.

Express shipping timeframes, where available, will be displayed at checkout.

3. Order Tracking
Once your order has been shipped, you’ll receive tracking details by email.

We recommend keeping an eye on your tracking link for the latest delivery updates. If something doesn’t look right, get in touch and we’ll help where we can.

4. Incorrect Address
Please double-check your shipping details before completing your order.

If an incorrect or incomplete address is provided and your order is returned to us, any additional shipping costs required to resend the order may be charged to the customer.

If you notice an error before your order has been dispatched, contact us as soon as possible and we’ll do our best to update it.

5. Lost or Delayed Shipments
Occasionally, delays happen once a parcel is with the carrier.

If your order is delayed, please check your tracking information first. If your parcel appears stuck, significantly delayed or marked as delivered but cannot be located, contact us and we’ll help investigate with the carrier where possible.

Delivery estimates are not guaranteed, and delays caused by carriers, weather, network disruptions or other circumstances outside our control may occur.

6. Damaged in Transit
If your order arrives damaged, please contact us within 7 days of delivery and include:

  • Your order number

  • Photos of the damaged item and packaging

We’ll review the issue and arrange a replacement or refund where appropriate.