Privacy policy

1. Overview
Rood (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with us.

2. What Information We Collect
We may collect the following types of personal information:

2.1 Personal Details

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

2.2 Transaction Information

  • Purchase history

  • Order details

  • Payment confirmation (note: we do not store full credit card details)

2.3 Account Information (if applicable)

  • Login details

  • Subscription preferences

2.4 Technical Data

  • IP address

  • Device information

  • Browser type

  • Website usage data (via cookies and analytics tools)

3. How We Collect Information
We collect personal information when you:

  • Make a purchase

  • Create an account

  • Subscribe to emails or marketing

  • Contact us

  • Use our website

We may also collect information automatically through cookies and tracking technologies.

4. Why We Collect Your Information
We collect and use your personal information to:

  • Process and fulfil orders

  • Provide customer support

  • Manage subscriptions

  • Communicate with you about your orders

  • Send marketing communications (if you opt in)

  • Improve our website, products, and services

  • Comply with legal obligations

 

 

5. Payment Information
All payments are processed through secure third-party providers. Rood does not store full payment card details.

6. Disclosure of Information
We may share your personal information with trusted third parties, including:

  • Payment processors

  • Shipping and logistics providers

  • Website and ecommerce platforms (e.g. Shopify)

  • Marketing and analytics providers

  • Professional advisers (e.g. accountants, legal, insurers)

We only share information necessary to perform these services.

7. Overseas Disclosure
Some of our service providers may be located overseas.

By using our services, you consent to your information being disclosed to overseas recipients, including countries such as the United States or others where our providers operate.

We take reasonable steps to ensure your information is handled securely.

8. Cookies & Tracking
We use cookies and similar technologies to:

  • Improve website functionality

  • Analyse website traffic

  • Personalise your experience

You can manage or disable cookies through your browser settings.

9. Marketing Communications
We may send you marketing emails if you have opted in. You can unsubscribe at any time by:

  • clicking the unsubscribe link, or

  • contacting us directly

10. Data Security
We take reasonable steps to protect your personal information from:

  • misuse

  • interference

  • loss

  • unauthorised access or disclosure

However, no method of transmission over the internet is completely secure.

11. Access & Correction
You have the right to:

  • request access to your personal information

  • request corrections if your information is inaccurate

To do so, please contact us using the details below.

12. Complaints
If you believe we have breached your privacy rights, please contact us. We will investigate and respond within a reasonable timeframe. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).

13. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will take effect immediately upon posting on our website.

14. Contact
For any privacy-related questions or requests, please contact: hi@rood.skin